Production time
Every award is made to order. Please allow 10-15 business days for production before your order ships. Production time is counted in business days and does not include weekends, public holidays, or transit time.
You will receive a shipping confirmation with tracking as soon as your order leaves us.
Shipping
We ship worldwide, and shipping is free on all orders, to every destination we serve.
Orders are produced and dispatched by our manufacturing partner overseas, so transit time varies by destination and by customs processing.
Duties, taxes, and customs
Import duties, taxes, and customs charges are not included in the price you pay at checkout unless they are shown there explicitly. Where they apply, they are the responsibility of the recipient and are collected by the carrier or your local customs authority on delivery. Customs processing can add time to international deliveries and is outside our control.
Delivery addresses
Please check your shipping address carefully at checkout. We can update an address before your order ships if you email us as soon as possible. Once an order has shipped, we cannot redirect it. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we can reship it at your cost.
Lost or damaged shipments
If your order arrives damaged, or if tracking shows no movement for 10 business days after shipping, contact us at info@tokentrophy.com. Damaged and lost shipments are covered by the free replacement described in our Refund and Returns policy.
Questions
Email info@tokentrophy.com.